Making operations easier so you can focus on leading
Strategic operational support for small businesses and nonprofits
Strategic operational support for small businesses and nonprofits
At The Ops Biz, our mission is to empower small businesses and nonprofits through strategic operational support. We believe in building customizable systems that are not only simple but also scalable, ensuring sustainability and growth for all our clients.
We help leadership teams build strong operational frameworks/ core systems that support sustainable growth. From assessments and strategic planning to dashboard design and SOPs, we bring clarity to your systems so you can scale with confidence.
People are the power behind performance. We support leadership alignment, build strong team culture, and help you design structures that foster clarity, communication, and accountability, all through a people-first lens.
Behind every thriving business is a solid infrastructure. We help you build efficient internal systems that keep your organization running smoothly from workflow design and compliance to onboarding processes, handbooks, and cash flow management. Think of it as back-office brilliance, made simple.
From SBA and local certifications to nonprofit formation, we make sure your organization is ready to pursue new funding, meet requirements, and position itself for long-term success.
We strengthen your ability to win the right opportunities. That means crafting compelling proposals, developing strong budgets, creating capability statements, and putting systems in place to manage the process all more effectively.
Your needs don’t always fit in a box — and neither do we. From founder transitions to interim staffing to big messy projects that need a steady hand, wherever you're starting, we're here to help you take the next step and build momentum together.
The Ops Biz delivers strategic operational support for small businesses and nonprofit organizations. We help teams build simple, scalable systems that reduce stress and support sustainable growth. With deep expertise in operations, leadership, finance, HR, and organizational strategy, we meet you where you are and help you move forward.
🧨 20% of businesses fail in Year 1 — up to 70% by Year 10
👥 90% of startups fail — 23% due to poor team structure
🔁 Inefficient processes drain 20–30% of revenue
⚙️ Smart systems cut costs by 30% and boost productivity
We start by understanding where you are, what’s working, and what needs to shift — so your strategy is grounded in real insight.
We help you build strong, practical systems that support day-to-day operations and long-term growth.
We support your people — from leadership coaching to team onboarding — to developing aligned, high-performing teams.
We provide hands-on help to keep things running smoothly as you scale, shift, or stabilize.
We create feedback systems and refine your operations for continued success — not just today, but over time.
Shay-La Romney: Strategy meets heart. Shay-La helps overwhelmed leaders find clarity, structure, and momentum. She’s known for bringing vision down to earth — with thoughtful systems and a people-first approach that moves teams forward.
Wylia Sims: Calm in the chaos. Wylia brings a systems mind and a steady hand to every engagement. With deep experience across operations, finance, and organizational strategy, she helps leaders cut through the noise, simplify the complex, and build smart, sustainable infrastructure.
We started The Ops Biz because we’ve been the ones behind the scenes, fixing the systems, coaching the leaders, and holding the operational pieces together when everything felt messy. We saw how many brilliant, mission-driven teams were stretched thin and needed more than advice; they needed real, hands-on support. So, we built the kind of business we always wished existed: one that brings structure without rigid systems, clarity without complexity, order to chaos and partnership without pretense.
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